When will you ship my Christmas order? Please expect your order to be dispatched from our warehouse within 5 business days of when your order has been placed. Please also note that we DO NOT ship on Fridays. This is to prevent your order from sitting in the Australia Post warehouse over the weekend.
Can I request my order to be shipped on a certain day? Unfortunately, we cannot offer any guarantees around shipping your order on a certain day.
Can I request my order to be delivered on a certain day? Again, unfortunately, this is not guaranteed. Since we use Australia Post it means that once your parcel is in the delivery network it will be delivered in accordance with the Australia Post estimates. Please note that these estimates do not consider delays.
What's the latest you will ship my order? We are aiming to have all orders shipped by December 14th, giving it plenty of time to arrive before Christmas.
What happens if my order hasn't arrived before Christmas? Whilst this is extremely unlikely, please email or call us so we can look into it with our delivery partner.
Can I pick up my Christmas order? Absolutely! We will allow Click & Collect from November 26th until December 24th.
What happens if I receive my order damaged or melted? We hope this doesn't happen but if it does please send us an email with photos of the products immediately - email@example.com. Please note, that we cannot offer a replacement or credit if there is insufficient evidence of the damages.
There's an error with my order, who do I contact? If there is an error with your order please contact us by email at firstname.lastname@example.org so we can rectify the issue promptly.
How do I store my chocolate? We recommend to store your chocolate in a cool dry place away from direct sunlight and heat. Avoid fridge use where possible.
What happens if there is a heat wave? During extreme weather conditions we will not ship any orders to prevent them from being damaged during transit. We will hold your order until we feel it is safe to resume shipping again.
Can I hang my Smash Bauble on the Christmas Tree? Whilst this would look amazing, we DO NOT recommend hanging your smash bauble on your Christmas Tree.
Is the string on my Smash Bauble edible? Please do not try to eat the Smash Bauble string as it is not edible.
How do I decorate my gingerbread man? Your Gingerbread Man Kit will arrive with simple instructions so that you can start decorating right away.
Do you do corporate orders? We certainly do! Please email us at email@example.com with your requirements and our friendly team will be happy to assist.
Have a question that wasn't answered above? Please email us at firstname.lastname@example.org. Thank you!