My Secret Stash
This will be our little secret. Make sure your office drawer has a lock because when someone sees you digging into these they'll be looking to get their hands on it.
- Milk Chocolate Freckles
- Caramel Passion coated Hazelnuts
- Salted Caramel Vanilla Sablé coated in Milk Chocolate
- Milk Chocolate coated Red Frog Lollies
- Milk Chocolate coated Snake Lollies
Your afternoon treats just got a whole lot better with this stash.
This pack contains products that have dairy, nuts and gluten.
WHERE DO WE SHIP TO?
We are currently shipping to NSW, VIC, SA & QLD.
HOW MUCH DOES IT COST?
Any order over $59 SHIPPING IS FREE!! But if you can't meet that amount then don't stress, we have very affordable shipping cost at $9.95 for Metro cities and $18.95 for Regional areas.
HOW LONG WILL IT TAKE?
All deliveries are delivered with the express delivery network*.
NSW - SYDNEY: 1-2 Business Days
NSW - REGIONAL: 1-4 Business Days
VIC - MELBOURNE: 1-2 Business Days
VIC - REGIONAL: 2-4 Business Days
QLD - BRISBANE / GOLD COAST: 1-2 Business Days
QLD - REGIONAL: 2-4 Business Days
TAS - HOBART: 3-5 Business Days
TAS - REGIONAL: 5-6 Business Days
SA - ADELAIDE: 3-5 Business Days
SA - REGIONAL: 5-6 Business Days
We love our Chocolate and want to make sure it gets the best treatment possible. We get many questions about how we ship and if your chocolates will arrive safely, especially during hot weather. We ensure this by doing a few things:
- Orders will only be dispatched Monday - Thursday to avoid your package sitting in the depot over the weekend - We don't want it to melt, do we!
- You will only receive your order between Monday - Friday, unless it is a public holiday.
- We will include at least 1 ice pack in each order to make sure the contents stay cool at all times.
- We use insulated bubble wrap to keep heat out of the box and contain the coolness of the ice pack.
- In extreme weather conditions we will hold off on sending your order. Instead, we will contact you to organise another delivery date to make sure you're aware of the delay.
- Each order will receive tracking notifications so you can see its journey and make sure you're home to collect it.
- Please note: Once your Chocolates arrive we cannot control how it is stored. So take care of it by storing it correctly (not in warm areas such as cars, near the window, or outside for a long period of time).
Contact us on (02) 9636 9535 between the hours of 9am – 4pm Monday – Friday if you require any special delivery requirements.
CAN I PICK UP MY ORDER FROM YOUR STORE?
Yes, you certainly can. We offer a free pick up service from our store located in Pemulwuy, NSW. Simply select the In-Store Pick Up option during checkout and nominate a date and time for collection.
Our address is 44 / 2 - 4 Picrite Close, Pemulwuy NSW, 2145. If you've never been to the shop before we recommend using Google Maps for directions. Unfortunately other navigation apps are inaccurate with our position.
We're located approximately 1km away from Raging Waters and down the road from the Berry Patch Day Care Centre.
RETURNS, REFUNDS & CANCELLATIONS
We advise customers to order carefully as we cannot exchange or refund goods due to their perishable nature.
Cancellations and refunds are acceptable if your order has not yet been dispatched. Once your order has left our shop we can no longer process a refund. We have implemented our 'Happiness Guarantee' for customers who have received damaged goods.
Our happiness guarantee are for orders that have been received in an unacceptable condition. If you experience this please contact us so that we can arrange either a refund or a replacement. Please note that refunds or replacements are approved at our discretion.
We cannot be held responsible for orders that are not handled with care after delivery.
How do I get in touch about wholesale? Please send all wholesale inquiries to firstname.lastname@example.org
How do I store my chocolates? Chocolates are best stored in a cool dry place away from sunlight and strong odours. Avoid putting the chocolates in the fridge as it will cause condensation.
Since Chocolate is a heat-sensitive product, we will do our best to ensure you receive it at the best temperature possible. However, we cannot take responsibility for any melted products after delivery has occurred.
What if my products are damaged or melted? If you have received your products and they are damaged please take photos and email us immediately at email@example.com. One of our staff members will review your order and contact you within 24hrs.
How can I track my order? Once your order has been dispatched you will receive an email confirmation with shipping details and a tracking number.
Can I make changes to my order after it has been placed? We are happy to amend or add products to your order if it is still yet to be pciked & packed. Please contact our team ASAP on (02) 9636 9535 from Mon-Fri 9am-4pm AEST. Any products that have been added will need to be paid prior to dispatch. In such cases, we will organise an invoice of the price difference to be sent to you immediately.
Where do you deliver? We currently deliver our Chocolates to Metro and Regional areas of NSW, VIC & QLD.
Do you have a Click & Collect option? Yes we certainly do. During checkout ensure you select an in-store pick up option and nominate a date for collection. Please note that most Click & Collects will be available for collection 2 hours after ordering.
The items I have received are incorrect / or missing. What do I do? We’re sorry to hear this! Please call (02) 9636 9535 Mon-Fri 9am-4pm AEST or email us at firstname.lastname@example.org. Our customer service team will resolve this issue.
Can I return an online order in-store? We cannot issue you with a refund in store for a purchase made online. Likewise, we cannot issue you with a refund online for purchase made in store.
Can I purchase a gift card online? Yes of course! Click on our ‘Gift Cards’ section to make your purchase. Please note: Gift cards purchased online cannot be redeemed in-store.
When do you release more dates for your Workshops? We release more workshops every month. Sign up to our newsletter to be the first to know about new workshops.
Still have some questions? Email us at email@example.com with your question and we will respond to you as soon as possible