CHRISTMAS SHIPPING & FAQs
As of 20th December, any new orders that require shipping will be processed and dispatched on our return from 4th Jan 2022. This includes all Boxing Day orders.
Can I request my order to be shipped on a certain day? Unfortunately, we cannot offer any guarantees around shipping your order on a certain day.
Can I request my order to be delivered on a certain day? Again, unfortunately, this is not guaranteed. Since we use Australia Post it means that once your parcel is in the delivery network it will be delivered in accordance with the Australia Post estimates. Please note that these estimates do not consider delays.
Can I pick up my order? Absolutely! We will reopen for Click & Collect on Jan 5th 2022.
What happens if I receive my order damaged or melted? We hope this doesn't happen but if it does please send us an email with photos of the products immediately - firstname.lastname@example.org. Please note, that we cannot offer a replacement or credit if there is insufficient evidence of the damages.
There's an error with my order, who do I contact? If there is an error with your order please contact us by email at email@example.com so we can rectify the issue promptly.
How do I store my chocolate? We recommend to store your chocolate in a cool dry place away from direct sunlight and heat. Avoid fridge use where possible.
What happens if there is a heat wave? During extreme weather conditions we will not ship any orders to prevent them from being damaged during transit. We will hold your order until we feel it is safe to resume shipping again.
Can I hang my Smash Bauble on the Christmas Tree? Whilst this would look amazing, we DO NOT recommend hanging your smash bauble on your Christmas Tree.
Is the string on my Smash Bauble edible? Please do not try to eat the Smash Bauble string as it is not edible.
How do I decorate my gingerbread man? Your Gingerbread Man Kit will arrive with simple instructions so that you can start decorating right away.
Do you do corporate orders? We certainly do! Please email us at firstname.lastname@example.org with your requirements and our friendly team will be happy to assist.
Have a question that wasn't answered above? Please email us at email@example.com. Thank you!