Want to make it extra special? Add the gift wrapping option and we'll pack it into a beautiful hamper. It'll be an experience they won't forget.
Please view our FAQs page for the latest update regarding Pre-Order
Can I request my order to be delivered on a certain day? Again, unfortunately, this is not guaranteed. Since we use Australia Post it means that once your parcel is in the delivery network it will be delivered in accordance with the Australia Post estimates. Please note that these estimates do not consider delays.
How do you ship your Chocolates? Won't they melt during summer? We know that it can get quite hot which is why we do everything possible to make sure it arrives to our customers in the best condition. How we do this is by packaging it to the highest standard. All orders include at least 1 ice pack, insulated bubble wrap to not only protect the contents but to keep them cool too, and we use styrofoam boxes which is another way to ensure they stay cool. Our only form of transit is Express Post and we do not send any parcels on extremely hot days. Despite these measures, we understand that nature can get the better of us no matter how hard we try. If you have received your chocolates in an unsatisfactory condition please email us and our friendly staff will look after you - email@example.com
What if I’m not home to accept my delivery? Our delivery partners are under instruction to not leave your order at your door or outside. If you are not home then they will take your order to the nearest Post Office. This information will be left on a Post Card at your door or in your mail box.We recommend that you have your chocolates delivered to a location where someone is available to accept them.
Since Chocolate is a heat-sensitive product, we will do our best to ensure you receive it at the best temperature possible. However, we cannot take responsibility for any melted products after delivery has occurred.
What happens if I order in-stock items and pre-order items? Any orders that contain products that are in stock and pre-order will be dispatched together when the pre-order item is available. Unfortunately, we cannot send items separately.
How do I store my chocolates? Chocolates are best stored in a cool dry place away from sunlight and strong odours. Avoid putting the chocolates in the fridge as it will cause condensation.
How long will delivery take? The time of arrival for your order will depend on your location. Please visit our Shipping page for more information.
What if my products are damaged or melted? If you have received your products and they are damaged please take photos and email us immediately at firstname.lastname@example.org. One of our staff members will review your order and contact you within 24hrs.
How can I track my order? Once your order has been dispatched you will receive an email confirmation with shipping details and a tracking number.
Can I make changes to my order after it has been placed? We are happy to amend or add products to your order if it is still yet to be picked & packed. Please contact our team ASAP on (02) 9636 9535 from Mon-Fri 9am-4pm AEST. Any products that have been added will need to be paid prior to dispatch. In such cases, we will organise an invoice of the price difference to be sent to you immediately.
Where do you deliver? We currently deliver our Chocolates to Metro and Regional areas of NSW, VIC, SA, TAS & QLD.
Do you have a Click & Collect option? Yes we certainly do. During checkout ensure you select an in-store pick up option and nominate a date for collection. Please note that most Click & Collects will be available for collection 2 hours after ordering.
The items I have received are incorrect / or missing. What do I do? We’re sorry to hear this! Please call (02) 9636 9535 Mon-Fri 9am-4pm AEST or email us at email@example.com. Our customer service team will resolve this issue.
Can I return an online order in-store? We cannot issue you with a refund in store for a purchase made online. Likewise, we cannot issue you with a refund online for purchase made in store.
Can I purchase a gift card online? Yes of course! Click on our ‘Gift Cards’ section to make your purchase. Please note: Gift cards purchased online cannot be redeemed in-store.
How do I get in touch about wholesale? Please send all wholesale inquiries to firstname.lastname@example.org
Still have some questions? Email us at email@example.com with your question and we will respond to you as soon as possible
Orders will only be dispatched Monday - Thursday (unless it is a public holiday) to avoid your package sitting in the depot over the weekend - We don't want it to melt, do we!
You will only receive your order between Monday - Friday (unless it is a public holiday).
We will include 1 ice pack in each order to make sure the contents stay cool during warmer months.We use insulated bubble wrap to keep heat out of the box and contain the coolness of the ice pack.
In extreme weather conditions we will hold off on sending your order. Instead, we will contact you to organise another delivery date to make sure you're aware of the delay.
Each order will receive tracking notifications so you can see its journey and make sure you're home to collect it.
Please note: Once your Chocolates arrive we cannot control how it is stored. So take care of it by storing it correctly (not in warm areas such as cars, near the window, or outside for a long period of time).
Contact us on (02) 9636 9535 between the hours of 9am – 4pm Monday – Friday if you require any special delivery requirements.
Our happiness guarantee are for orders that have been received in an unacceptable condition. If you experience this please contact us so that we can arrange a replacement. Please note that photos are required and replacements are approved at our discretion.
We cannot be held responsible for orders that are not handled with care after delivery.