FAQs

DOES ADDING PRODUCTS TO MY CART RESERVE THEM?

Unfortunately, not. We cannot hold or reserve stock so make sure you complete the checkout process to secure your products.

DO YOU OFFER CLICK & COLLECT?

ABSOLUTELY! Click & Collect is available from our facility in Pemulwuy (NSW), Monday - Friday 9am-5pm.

WHAT HAPPENS IF I RECEIVE MY ORDER AND IT IS DAMAGED?

This is what our Happiness Guarantee is for! Obviously, we hope this doesn't happen but if it does please send us an email with photos of the products immediately - support@coco88.com.au. Please note, that we cannot offer a replacement or credit if there is insufficient evidence of the damages.

WHAT HAPPENS IF THERE IS AN ERROR WITH MY ORDER?

If there is an error with your order please contact us by email at support@coco88.com.au so we can rectify the issue promptly.

HOW DO I STORE MY CHOCOLATE?

We recommend to store your chocolate in a cool dry place away from direct sunlight and heat. Avoid fridge use where possible.

WHAT HAPPENS IF THERE IS A HEATWAVE?

During extreme weather conditions we will not ship any orders to prevent them from being damaged during transit. We will hold your order until we feel it is safe to resume shipping again. This applies to heat waves, floods and other extreme weather conditions.

CAN I REQUEST MY ORDER TO BE SHIPPED OR DELIVERED ON A CERTAIN DAY?

Unfortunately, we are unable to accomodate special requests such as this for a couple of reasons. Since we use Australia Post then delivery will occur within their estimates to your state.

CAN I MAKE CHANGES TO MY ORDER AFTER IT HAS BEEN PLACED?

We are happy to amend or add products to your order if it is still yet to be picked & packed. Please contact our team ASAP on (02) 9636 9535 from Mon-Fri 9am-4pm. Any products that have been added will need to be paid prior to dispatch. In such cases, we will organise an invoice of the price difference to be sent to you immediately.

DELIVERY

HOW LONG WILL DELIVERY TAKE?

The time of arrival for your order will depend on your location. Please visit the Australia Post Delivery Guide for more information.

WHAT IF I'M NOT HOME TO ACCEPT THE DELIVERY?

If you are not home then our delivery partner will try and leave your order in a safe place. If there is no safe place to leave your order then they will take your order to the nearest Post Office. This information will be left on a Post Card at your door or in your mail box. We recommend that you have your chocolates delivered to a location where someone is available to accept them. Since Chocolate is a heat-sensitive product, we will do our best to ensure you receive it at the best temperature possible. However, we cannot take responsibility for any melted products after delivery has occurred.

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched you will receive an email confirmation with shipping details and a tracking number.

WHERE DO YOU DELIVER?

We currently deliver our Chocolates to NSW, ACT, VIC, SA, TAS & QLD. Unfortunately, we do not ship to NT & WA.

STILL HAVE QUESTIONS?

Send us an email and of our friendly support staff will be happy to assist.

support@coco88.com.au