Questions about shipping? See below.

This is a very common question and something we take very seriously. During warmer months we implement strategies to ensure all orders are received in great condition. This includes:

Dispatching orders between Monday - Thursday only. This avoids your package sitting in the depot over the weekend.

- We will include 1 ice pack in each order to make sure the contents stay cool during warmer months.

- We use insulated bubble wrap to keep heat out of the box and contain the coolness of the ice pack.

- In extreme weather conditions we will hold off on sending your order. Instead, we will contact you to organise another delivery date to make sure you're aware of the delay.

- Each order will receive tracking notifications so you can see its journey and make sure you're home to collect it. 

Please note: Once your Chocolates arrive we cannot control how it is stored. So take care of it by storing it correctly (not in warm areas such as cars, near the window, or outside for a long period of time)

Received your order in an unsatisfactory condition? That is what our Happiness Guarantee is for. If you aren't happy with how your order was received then please reach out to our support team (, with as many photos as possible. We will do everything in our power to make sure you're happy, which could include resending your entire order at no extra cost

Our Express Shipping service covers NSW, ACT, VIC, QLD, SA & TAS. During cooler months we also open orders to WA.

We offer Free Express Shipping for orders that are $150 or more. If your order is less than $150 then the cost of shipping is $15.

Depending on where you are, Express Post timeframes are between 1-3 business days.

All deliveries are estimates and are delivered within the express delivery network, and vary depending on your location. Please note, all delivery estimates are based from time of dispatch, not from the time an order was placed. We aim to process and dispatch orders within 1-2 business days. During seasonal and promotional periods it may take between 2-5 business days.

Click & Collect

Absolutely! For customers in NSW, you can collect your order from our facility. The address is 44, 2-4 Picrite Close, Pemulwuy, NSW 2145.

All Click & Collect orders must be collected between 8am - 4pm Monday to Friday. If you require to collect your order outside of these hours please contact us on 02 9636 9535.

Damage, Returns & Cancellations.

If your order has not be processed, picked or packed then you are able to cancel it at any time.

Please reach out to our support team at so we can investigate your damage further. Ensure that you have taken photos of any damaged goods.

Our team will happily resend any damaged items to ensure you don't miss out on the full COCO88 experience.

Please reach out to our support team at so we can investigate the error further.

Our team will happily resolve the error by so that you don't miss out on the full COCO88 experience.


We recommend to store your chocolate in a cool dry place away from direct sunlight and heat. Avoid fridge use where possible.

We are happy to amend or add products to your order if it is still yet to be picked & packed. Please contact our team at

Any products that have been added will need to be paid prior to dispatch. In such cases, we will organise an invoice of the price difference to be sent to you immediately.

During times of extreme heat, we will hold off sending any orders until we feel it is safe to do so. Because we use Express Post it gives each parcel the best chance of arriving in perfect condition. We also ensure each order has at least 1 ice pack to help keep the contents cool.

If we experience constant heat waves and makes it difficult for us to ship out orders with Express Post we will contact customers and upgrade their shipping to Same Day.


We believe that we have partnered ourselves with excellent delivery partners although, there may be times when, despite their best efforts, parcels are delayed in the delivery process. We are not liable for such delays and request that customers understand delivery is out of our control once passed onto Australia Post. If there are delays and your parcel has not been received within an adequate timeframe we will gladly offer our support and lodge an enquiry with Australia Post. Such enquiries tend to take a few business days to look into and once Australia Post have successfully found a resolution that will contact us with an update. Please also note that this process can be submitted by the customer directly to Australia Post. At times this may be a faster process, particularly during seasonal periods. If you have any questions about our shipping policy please email us at

Need help with another question? Drop us a line.