How do I get in touch about wholesale? Please send all wholesale inquiries to firstname.lastname@example.org
How do I store my chocolates? Chocolates are best stored in a cool dry place away from sunlight and strong odours. Avoid putting the chocolates in the fridge as it will cause condensation.
Since Chocolate is a heat-sensitive product, we will do our best to ensure you receive it at the best temperature possible. However, we cannot take responsibility for any melted products after delivery has occurred.
What if my products are damaged or melted? If you have received your products and they are damaged please take photos and email us immediately at email@example.com. One of our staff members will review your order and contact you within 24hrs.
How can I track my order? Once your order has been dispatched you will receive an email confirmation with shipping details and a tracking number.
Can I make changes to my order after it has been placed? We are happy to amend or add products to your order if it is still yet to be picked & packed. Please contact our team ASAP on (02) 9636 9535 from Mon-Fri 9am-4pm AEST. Any products that have been added will need to be paid prior to dispatch. In such cases, we will organise an invoice of the price difference to be sent to you immediately.
Where do you deliver? We currently deliver our Chocolates to Metro and Regional areas of NSW, VIC & QLD.
Do you have a Click & Collect option? Yes we certainly do. During checkout ensure you select an in-store pick up option and nominate a date for collection. Please note that most Click & Collects will be available for collection 2 hours after ordering.
The items I have received are incorrect / or missing. What do I do? We’re sorry to hear this! Please call (02) 9636 9535 Mon-Fri 9am-4pm AEST or email us at firstname.lastname@example.org. Our customer service team will resolve this issue.
Can I return an online order in-store? We cannot issue you with a refund in store for a purchase made online. Likewise, we cannot issue you with a refund online for purchase made in store.
Can I purchase a gift card online? Yes of course! Click on our ‘Gift Cards’ section to make your purchase. Please note: Gift cards purchased online cannot be redeemed in-store.
When do you release more dates for your Workshops? We release more workshops every month. Sign up to our newsletter to be the first to know about new workshops.
Still have some questions? Email us at email@example.com with your question and we will respond to you as soon as possible