WHERE DO WE SHIP TO?

We are currently shipping to NSW, VIC, SA & QLD.

HOW MUCH DOES IT COST?

Any order over $59 SHIPPING IS FREE!! But if you can't meet that amount then don't stress, we have very affordable shipping cost at $9.95 for Metro cities and $18.95 for Regional areas.

HOW LONG WILL IT TAKE?

All deliveries are delivered with the express delivery network*.

NSW - SYDNEY: 1-2 Business Days

NSW - REGIONAL: 1-4 Business Days

VIC - MELBOURNE: 1-2 Business Days

VIC - REGIONAL: 2-4 Business Days

QLDBRISBANE / GOLD COAST: 1-2 Business Days

QLD - REGIONAL: 2-4 Business Days

TAS - HOBART: 3-5 Business Days

TAS - REGIONAL: 5-6 Business Days

SA - ADELAIDE: 3-5 Business Days

SA - REGIONAL: 5-6 Business Days

SHIPPING METHOD

We love our Chocolate and want to make sure it gets the best treatment possible. We get many questions about how we ship and if your chocolates will arrive safely, especially during hot weather. We ensure this by doing a few things:

  • Orders will only be dispatched Monday - Thursday to avoid your package sitting in the depot over the weekend - We don't want it to melt, do we!
  • You will only receive your order between Monday - Friday, unless it is a public holiday.
  • We will include at least 1 ice pack in each order to make sure the contents stay cool at all times.
  • We use insulated bubble wrap to keep heat out of the box and contain the coolness of the ice pack.
  • In extreme weather conditions we will hold off on sending your order. Instead, we will contact you to organise another delivery date to make sure you're aware of the delay.
  • Each order will receive tracking notifications so you can see its journey and make sure you're home to collect it. 
  • Please note: Once your Chocolates arrive we cannot control how it is stored. So take care of it by storing it correctly (not in warm areas such as cars, near the window, or outside for a long period of time).

Contact us on (02) 9636 9535 between the hours of 9am – 4pm Monday – Friday if you require any special delivery requirements.

    CAN I PICK UP MY ORDER FROM YOUR STORE?

    Yes, you certainly can. We offer a free pick up service from our store located in Pemulwuy, NSW. Simply select the In-Store Pick Up option during checkout and nominate a date and time for collection.

    Our address is 44 / 2 - 4 Picrite Close, Pemulwuy NSW, 2145. If you've never been to the shop before we recommend using Google Maps for directions. Unfortunately other navigation apps are inaccurate with our position.

    We're located approximately 1km away from Raging Waters and down the road from the Berry Patch Day Care Centre.

    RETURNS, REFUNDS & CANCELLATIONS

    We advise customers to order carefully as we cannot exchange or refund goods due to their perishable nature.

    Cancellations and refunds are acceptable if your order has not yet been dispatched. Once your order has left our shop we can no longer process a refund. We have implemented our 'Happiness Guarantee' for customers who have received damaged goods.

    HAPPINESS GUARANTEE

    Our happiness guarantee are for orders that have been received in an unacceptable condition. If you experience this please contact us so that we can arrange either a refund or a replacement. Please note that refunds or replacements are approved at our discretion.

    We cannot be held responsible for orders that are not handled with care after delivery.

    Disclaimer: We believe that we have partnered ourselves with excellent delivery partners although, there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always work with our delivery partners to ensure the prompt arrival of your products