Shipping & FAQs

*Disclaimer: We believe that we have partnered ourselves with excellent delivery partners although, there may be times when, despite their best efforts, parcels are delayed in the delivery process. We are not liable for such delays and request that customers understand delivery is out of our control once passed onto Australia Post. If there are delays and your parcel has not been received within an adequate timeframe we will gladly offer our support and lodge an enquiry with Australia Post. Such enquiries tend to take a few business days to look into and once Australia Post have successfully found a resolution that will contact us with an update. Please also note that this process can be submitted by the customer directly to Australia Post. At times this may be a faster process, particularly during seasonal periods. If you have any questions about our shipping policy please email us at